Strategy

B2B SaaS Customer Success Maturity Model

A Customer Success Maturity Model provides a structured framework for B2B SaaS organizations to evaluate and enhance their customer success operations systematically. By defining clear stages of maturity, the model helps companies identify their current capabilities and outlines a pathway for progressive improvement…

Revenue Operations, Strategy

Conversational Interfaces: Use AI to Chat With Your Data or App

AI is fundamentally changing our approach to data and application interactions. In this article we take stock of our experience developing Conversational Interfaces (CIs) to discuss challenges, solutions and requirements for success.

Analytics, Data, Strategy

Rethinking Product Analytics: A Smarter Approach

In the dynamic world of startups, the race to deliver feature-rich products often leads to a common mistake: developing analytics in-house using application engineering resources…

Analytics, Data, Strategy

The Scale Shift

Over the past ten years, one of the most common questions I get from CEOs, is where and how to focus their time and resources to effectively grow their startup…

Analytics, Revenue Operations, Strategy

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Strategy

Strategy

B2B SaaS Customer Success Maturity Model

Conversational Interfaces: Use AI to Chat With Your Data or App

Rethinking Product Analytics: A Smarter Approach

The Scale Shift

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